Terms & Conditions

Accepting these terms, and how we change them

These terms, together with our privacy policy, the terms of any offer you take and the rules of each game, form the agreement between you and Hippozino. By opening an account, depositing or playing here, you accept them in full. If you do not accept them, please do not use the site.

When we change these terms

We may change these terms, for example to reflect new features, new payment methods, changes in the law or changes to the conditions of our gaming licence. Where a change matters to you, we will tell you by e-mail or by a notice in your account before it takes effect. The version on this page is always the current one, and continuing to use your account after a change means you accept it.

Eligibility and your account

An account with us is personal to you. You open it for your own use, and you are responsible for everything done on it.

Age and residence

• You must be 18 or over. Gambling by anyone under 18 is an offence, and we check the age of every customer.
• You must live in the United Kingdom and use a payment method shown in the cashier.
• You must have the legal capacity to agree to these terms, and you must not play on anyone else's behalf.
• You must not be registered with a self-exclusion scheme, including GamStop, or barred from gambling by a court.

One account per person

Each person may hold one account. Duplicate accounts, accounts in another person's name and accounts opened to claim the same offer twice will be closed. Where a duplicate has been used, we may void the bets placed on it and return the deposits, less any withdrawals already paid.

Accurate details and a safe login

The name, date of birth, address, e-mail and phone number on your account must be your own and correct, and you should keep them up to date. Choose a password you do not use elsewhere, and do not let anyone else use your account. If you think someone else has your password, change it and tell us through live chat or at support@casinohippozino.co.uk so we can protect your balance.

Verification, deposits and withdrawals

We hold a gaming licence, which requires us to know who our customers are and to check that accounts are used properly. The following applies to every account.

Identity, age and address checks

Before we pay your first withdrawal, we must confirm your identity, your age and your address. We may ask for a photo of an identity document, proof of address or proof that the payment method belongs to you, and we may run electronic checks as well. We can ask for documents at any time and may limit the account until they have been accepted. Documents must be clear, current and in your own name.

Source-of-funds checks

Where our licence conditions or the law require it, we may ask how you fund your gambling and for documents that show it. We handle them confidentially, as set out in our privacy policy. If a check cannot be completed, we may suspend play and return your balance to its source.

Paying in and taking money out

You may only deposit money that is yours, from a payment method in your own name. We do not offer credit, and credit cards cannot be used. The methods open to you, the minimum and maximum amounts and the usual processing times are shown in the cashier.

Withdrawals go back to the method you deposited with wherever that is possible. Where that method cannot receive payments, we will ask for an alternative in your own name. A withdrawal may stay pending while we finish a check, confirm that wagering on a bonus is complete or ask a payment provider about a transaction. We will not hold a payment longer than we need to, and we will tell you if something is outstanding.

Bonuses and promotions

Each offer carries its own terms alongside these. Where the two differ, the terms of that offer apply to it, and they will usually set out:

• the minimum deposit, if any, and how the bonus is credited
• the wagering requirement, and how much each type of game contributes to it
• the maximum stake allowed while bonus funds are in play
• how long you have to use the offer before it expires
• any cap on the amount that can be withdrawn from the offer

Bonus funds and the winnings from them cannot be withdrawn until the wagering requirement has been met in full. If you withdraw while wagering is outstanding, the remaining bonus and the winnings tied to it may be removed.

Abuse of promotions

Offers are for players who use them as intended. We may withdraw an offer, void the bets placed with it and close the account where we find duplicate accounts, players acting as a group, stakes placed only to clear wagering with little risk, or other attempts to secure a guaranteed return. In those cases we return your own deposited funds.

Safer gambling, and closing or suspending an account

Safer gambling tools

You can set deposit and loss limits, turn on session reminders, take a time-out or self-exclude for a longer period from the safer gambling area of your account. A limit that reduces your spending applies at once; raising one takes effect after a cooling-off period. Free, confidential support is available from GambleAware, GamCare and the National Gambling Helpline, and GamStop lets you exclude yourself from participating online gambling sites in one step.

Closing your account

You can close your account at any time through live chat or at support@casinohippozino.co.uk, and we will pay any available balance once the checks above are complete. If gambling has stopped being enjoyable, tell us, and we will apply the closure as a self-exclusion and stop sending you marketing.

Inactivity and breach of these terms

If an account shows no logins, payments or play for a long period, we may treat it as inactive, and we will contact you at the e-mail address on file before closing it. We may also suspend or close an account where these terms are broken, where a check cannot be completed, or where we suspect fraud, collusion or money laundering. We will tell you what we need, and we return any balance that is not affected by the matter.

Complaints, liability and governing law

If something goes wrong, tell us first. Live chat is the quickest route, or write to support@casinohippozino.co.uk with your username and what happened. We confirm that we have your complaint, look into it and reply within a reasonable time, keeping you informed if it takes longer. If our final answer does not settle the matter, you can take it to the independent dispute resolution service named in our complaints procedure, free of charge, and that does not affect your other legal rights.

We provide the site and its games with reasonable care, but we cannot promise that they will always be available or free of faults. Where a game or a transaction is affected by an error, we may void the bets concerned and correct the balance. We are not liable for losses that were not foreseeable, for losses caused by your own breach of these terms, or for money you choose to stake and lose in normal play. Nothing here limits liability that cannot be limited by law.

These terms, and any dispute arising from them, are governed by the laws of England and Wales.