Bonus Terms and Conditions

What these terms cover and which rules come first

These Bonus Terms and Conditions apply to every bonus, free spin round, cashback credit, tournament prize and other promotional balance we make available at Hippozino. They form part of our general Terms and Conditions, and by claiming an offer you accept both.

Each promotion is described where it is published and in the cashier. That description is where you will find the qualifying deposit, the wagering requirement, the games that count towards it, the time limit and any cap on what the offer can pay out. Nothing on this page replaces those details.

Where the wording differs, we apply the rules in this order:

1. The terms published with the individual promotion come first, because they describe that specific offer.
2. These Bonus Terms and Conditions apply next, and cover anything the individual promotion does not mention.
3. Our general Terms and Conditions apply last, and govern your account as a whole.

Who can claim an offer

Promotions are open only to account holders who meet the conditions below. We check these conditions when an offer is claimed and again before a withdrawal is paid.

1. You are aged 18 or over. Gambling with us is restricted to adults, and we close any account opened by a person under that age.
2. Your account is registered in your own name, with accurate details, and you hold only one account with us.
3. The offer is available in your country of residence, your account currency and on the channel stated in the promotion.
4. Only one person per household, shared address, shared device, shared network connection or shared payment method may claim the same offer.
5. You have not already claimed the same promotion, and the offer is not limited to a group of players you do not belong to.
6. You are depositing with a payment method that qualifies for the offer; some methods are excluded, as shown in the cashier.
7. Your account is not self-excluded, on a time-out or otherwise closed to promotions.

We hold a gaming licence and verify the accounts we hold, so we may ask for proof of identity, address or ownership of a payment method before a bonus is credited or before bonus winnings are withdrawn. A KYC check can pause an offer while documents are looked over, and we extend the time limit by the length of any delay that is ours.

Wagering requirements and how a bonus is cleared

A wagering requirement is the total amount of qualifying bets you need to place before bonus funds, or winnings from free spins, become cash you are free to withdraw. It is shown as a multiple of the bonus, the deposit, or both, and the exact figure appears in the promotion and in your account.

Terms we use in our offers

How we apply wagering

• Stakes count at the weighting published with the offer; some game types count in part and some not at all.
• Bets placed on excluded games while a bonus is active do not count and may void the bonus balance.
• Staking more than the maximum bet shown for the offer may void the bonus and any winnings made from it.
• Rounds that are cancelled, voided, refunded or completed without risking a stake do not count towards wagering.
• Where your balance holds both cash and bonus funds, the order in which they are used is shown in the cashier.

Bonus balances, withdrawals and expiry

Cash and bonus funds are held separately, and the cashier makes clear which is which. Bonus funds are not your money until the wagering requirement attached to them has been met.

• If you withdraw cash while a wagering requirement is open, the bonus and any winnings still tied to it are forfeited, unless the offer says otherwise.
• Bonus funds and free spins that are not used within the period stated in the offer expire and are removed from your account.
• Where an offer carries a maximum conversion, anything above that cap is removed when the bonus becomes cash.
• Winnings from free spins are normally credited as bonus funds and carry their own wagering requirement, as set out with the offer.
• If your account is closed, or you ask us to remove a bonus, active bonus balances and winnings tied to them are forfeited.

Fair play and when we can change or withdraw an offer

Offers are intended for players who gamble for entertainment. We may look into any account where the pattern of play suggests the purpose is to extract bonus value rather than to play.

• Opening or using more than one account, or acting with other account holders to claim the same offer repeatedly.
• Low-risk, equal-opposite or covering bets that complete wagering with little exposure.
• Using automated tools, scripts or a software fault to place or influence bets.
• Giving false registration details, or using a payment method that does not belong to you.
• Charging back a deposit, or depositing only to claim an offer and withdrawing straight away.

Where we find an offer has been used in one of these ways, we may void the bonus and any winnings derived from it, return the deposit, exclude the account from future promotions or close the account. We will tell you the outcome and the reason, and if you disagree you can raise a complaint with our support team, which will be looked into under our complaints procedure.

We may change, suspend or end a promotion at any time, and we may correct a bonus credited in error. Changes do not affect a bonus you have already claimed and are actively wagering, unless the offer was published with an obvious mistake in its terms.

Safer gambling, marketing choices and questions

A promotion should never be the reason you gamble more than you intended. The tools in your account let you set deposit, loss and session limits, take a time-out or self-exclude, and while any of these are active you will not be sent or offered promotions that conflict with them.

You can change your marketing preferences in your account settings at any time, or e-mail us at support@casinohippozino.co.uk and we will update them for you. Withdrawing consent to marketing does not affect your ability to play.

Free, confidential support is available from GambleAware, GamCare and the National Gambling Helpline, and GamStop lets you self-exclude from participating online operators in a single step.

Questions about a specific offer are best sent to promotions@casinohippozino.co.uk or raised with our live chat team, who can see the promotions active on your account.