Privacy Policy

What personal data we collect

We collect only what we need to run your account, keep play safe and fair, and meet the duties that apply to us. We hold a gaming licence and are required to verify the age and identity of everyone who plays with us.

Account and contact details

Your name, date of birth, residential address, email address and telephone number.
Your username, password credentials and security questions.
Your account currency, language and communication preferences, including the marketing choices you make.
The deposit limits, loss limits, session reminders, time-outs or self-exclusions you set.

Identity and age verification documents

To confirm that you are 18 or over and that you are who you say you are, we collect photographic identity documents, proof of address, proof that a payment method belongs to you, and, where our anti-money-laundering duties require it, information about the source of your funds. We also keep a record of each check and its outcome.

Transactions and play history

Deposits, withdrawals, balances and the payment method identifiers shown in the cashier.
Bonus and promotion history, including wagering progress.
Game, stake and session records for your account.

Device and usage data

IP address, device type, operating system, browser and app version.
Dates, times and length of your sessions, and the pages and games you open.
Cookie and similar identifiers, as described in our Cookie Policy.
Messages you send us by email or live chat, and our notes on any question or complaint.

Why we use your data and the legal bases we rely on

Every use of your data has a purpose and a legal basis under UK data protection law. In plain words, the bases are: doing what our contract with you requires, meeting our legal duties, protecting interests that are legitimate and fairly balanced against your rights, and asking for your consent.

What we use it for

Opening and running your account and letting you play the games in it.
Verifying your age and identity and completing KYC checks.
Processing deposits and withdrawals and looking into payment disputes.
Preventing fraud, collusion, bonus abuse, duplicate accounts and money laundering.
Applying the safer gambling tools you choose and acting on signs that play may be causing you harm.
Answering your questions and looking into complaints.
Keeping the records our legal and regulatory duties require and answering lawful requests.
Sending offers and account updates where you have opted in, and tailoring them to how you play.
Keeping the site secure and improving how it works.

The legal basis for each purpose

What we do	Legal basis in plain words
Run your account, settle bets, pay withdrawals	Carrying out the contract you accept when you register
Age, identity, source-of-funds and record-keeping checks	Meeting legal obligations that apply to us
Fraud prevention, security monitoring, protecting other players	Our legitimate interest in running a safe service, balanced against your rights
Safer gambling monitoring and contacting you about your play	Our legal duties and our interest in protecting players from harm
Marketing emails, texts and push messages	Your consent, which you may withdraw at any time
Information about health or vulnerability that you share with us	Your explicit consent, or where the law allows us to use it to protect you

Who we share your data with

We do not sell your personal data. We share it only where it is needed for the purposes above, and we share the minimum required.

Payment providers and banks, to process deposits and withdrawals and to resolve payment disputes.
Identity, age verification and fraud-prevention partners, who check your details against their records and tell us the result.
Platform and game suppliers that host the games and account systems you use.
GamStop, so that a self-exclusion you register is applied to your account.
Regulators and public authorities, including tax and law enforcement bodies, where the law requires or permits us to disclose information.
Service providers under contract, such as hosting, email, analytics and customer service tools, which act only on our instructions.
Professional advisers and auditors, and a successor business if our operations are transferred.

We use access controls, encryption in transit and staff training to protect your data, and we require the same of our providers. Where a provider handles data outside the United Kingdom, we put in place the safeguards that UK data protection law requires before the transfer takes place.

How long we keep your data

We keep your data for as long as your account is open, and afterwards for the period the law and our record-keeping duties require. We do not hold it longer than we need to.

Account, verification and transaction records are kept for the retention period set by anti-money-laundering and gambling rules after your account closes.
Self-exclusion and time-out records are kept for the length of the exclusion and afterwards, so that an account is not reopened by mistake.
Marketing opt-outs are kept so that we can continue to honour them.
Support messages and complaint files are kept for a reasonable period after the matter is settled.

When a retention period ends, we delete the data or anonymise it so that it can no longer be linked to you.

Your rights and how to use them

Under UK data protection law you may ask us to:

Give you access to a copy of the personal data we hold about you.
Correct data that is inaccurate or incomplete.
Erase data we no longer have a reason to keep.
Restrict how we use your data while a question about it is open.
Object to uses we base on our legitimate interests.
Send your data to you or another provider in a portable format.
Withdraw consent you have given, including consent to marketing.

To use any of these rights, write to support@casinohippozino.co.uk or start a live chat on the site. We may ask you to confirm your identity before we act, so that we do not disclose your data to someone else, and we respond within the time limit data protection law allows.

If you are not satisfied with how we have handled a data protection matter, you may complain to the Information Commissioner's Office, the United Kingdom's data protection authority. You can do that at any time, and we would also welcome the chance to settle it with you first.

Limits on erasure

Some records must be kept by law or to protect you. A request to erase will not remove verification, transaction or anti-money-laundering records we are required to retain, and we cannot lift a self-exclusion before it ends.

Cookies, marketing choices and safer gambling

We use cookies and similar technologies to keep you signed in, remember your settings, measure how the site is used and, where you agree, to tailor the offers you see. You can accept or decline non-essential cookies when you first visit and change your choice later through the cookie settings on the site or in your browser. Full details of the categories we use and how long each one lasts are set out in our Cookie Policy.

Marketing messages are sent only if you have opted in. You can stop them at any time in your account settings, by using the unsubscribe option in any message, or by emailing support@casinohippozino.co.uk. Service messages about your account, payments and verification will still be sent, because we need them to run your account.

Playing safely

Our site is for players aged 18 and over only. You can set deposit limits, take a time-out or self-exclude from your account at any time, and we will apply your choice as soon as it is confirmed. Free, confidential support is available from GambleAware, GamCare and the National Gambling Helpline, and you can block yourself from all licensed online operators in Great Britain through GamStop.

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