Contact Us

This page explains how to contact the Hippozino support team, what to include in your message, and how we handle complaints.

Picked for you

How to reach us

Live chat on the site is open 24/7 and is the quickest way to reach us. You can also e-mail us at any time.

Live chat - available on every page of the site, around the clock.
E-mail - support@casinohippozino.co.uk, best for anything involving documents.

We answer e-mails in the order they arrive, so please keep to one thread rather than sending a new message.

What to have ready when you write

These details let us check your account straight away.

Your username and the e-mail address registered to your account.
The game, bonus or transaction involved.
The date and time it happened.
What you expected to happen, and what happened instead.

Keep your details safe

Never send your password or full card details by e-mail. We will never ask you for them.

Questions we help with most often

Most messages fall into one of these areas:

Account and verification - signing in, updating your details, and identity documents.
Deposits and withdrawals - payment methods, pending balances and the limits shown in your account.
Bonuses - how an offer works and the terms set out in the cashier.
Technical issues - a game that will not load or a round that did not finish.

Safer gambling

Deposit limits, time-outs and self-exclusion are available in your account, or ask us in chat. Free, confidential support is also offered by GambleAware, GamCare, GamStop and the National Gambling Helpline. Players must be 18 or over.

Complaints

If an answer has not settled the matter, e-mail support@casinohippozino.co.uk with Complaint in the subject line and include your username.

We acknowledge your complaint when it reaches us, look into it, and reply once our checks are complete. If you are still unhappy with our final answer, we will tell you what further steps are open to you.